STEPS ON HOW TO REGISTER AND ACTIVATE *894#

Registration
Dial *894#
Select Registration & click Send
Enter Account Number & click Send
Enter desired PIN (5 digits) & click Send
Confirm desired PIN (repeat 5 digits) & click Send

Activation
Dial *894#
Select Activate & click Send
Enter USSD PIN & click Send

HOW TO TRANSFER (Internal Transfers)
Dial *894#
Select Transfers & click Send
Select FBN Transfers & click Send
Select account to transfer from & click Send
Enter beneficiary account & click Send
Enter amount & click Send
Select Okay to confirm beneficiary name and amount & click Send
Enter USSD PIN to authorize transaction & click Send

HOW TO TRANSFER (Other Bank Transfers)
Dial *894#
Select Transfers
Select Other Transfers
Select Bank index from the alphabetical list provided
Select Bank name
Enter beneficiary account
Select Okay to confirm beneficiary name and amount & click Send
Select benefactor account to transfer from
Enter amount
Select Okay to verify transfer details
Enter USSD PIN to authorize the transaction

NB: **The daily transaction limit for transfers is GH¢10,000. However, there is a limit of GH¢5,000 per transaction.

**Minimum transfer amount is GH¢10

CHECK BALANCE
Dial *894#
Select Check Balances & click Send
Select account to check the balance on & click Send
Enter USSD PIN to confirm action & click Send

PIN CHANGE
Dial *894# shortcode
Select My Account option
Select the PIN Change option
Enter your old PIN
Enter your new PIN

The customer receives a notification for a successful PIN change.

NB: For all issues on password reset, kindly contact the E-Business Department for a successful reset. You will be required to confirm the account and phone number details.

AIRTIME PURCHASE
Dial *894#
Select Airtime
Select the network to purchase for
Select beneficiary i.e. Self or Other (For Other, enter recipient’s phone number)
Enter amount
Confirm details by selecting Okay
Enter the Desired PIN to authorize payment (Customer gets a notification which reads “Request is being processed”)
The beneficiary receives value for airtime purchased

NB: Minimum amount for airtime purchase is GH¢2.00 across all networks.

ACCOUNT OPENING
Dial *894# shortcode
Select Yes to begin the process
Select Salutation from options provided
Enter “First Name”
Enter “Middle Name”
Enter “Last Name”
Enter Date of Birth
Select Gender

A de-facto account number is generated whose KYC has to be completed at the nearest branch to activate.